Privacy Policy
This policy explains what information Elevate Media collects, how we use it, who we share it with, and how you can have it deleted. It covers our website, our services, and the software and API integrations we use to deliver those services.
1. Who we are
Elevate Media LLC ("Elevate Media", "we", "us") is an ecommerce growth agency. We run paid advertising, creative, retention marketing and store builds for ecommerce brands. Our website is elev8temedia.com.
We also operate internal software, including applications registered with third-party platforms such as Meta, Google and TikTok (together, our "Apps"). Our Apps let us manage and report on advertising accounts that our clients have authorized us to access.
2. What we collect
Information you give us
- When you apply or book a call: your name, email, phone number, business name, website, revenue range and anything else you choose to share in the form.
- When you become a client: contact and billing details, and the business information we need to deliver the work.
- When you email, call or message us: the content of that conversation.
Information collected automatically
- Standard device and usage data when you visit our site, such as browser type, pages viewed, and referring page.
- Cookie and pixel data on some pages (see Cookies and tracking).
Our free calculators
Anything you type into our calculators runs in your browser only. It is not stored or sent to us.
3. Data from connected platforms
When a business owner or authorized user connects an account to our Apps (for example by logging in with Facebook or Google and granting permissions), we receive only the data covered by the permissions they approve. Depending on the permissions granted, this can include:
- Basic profile information: name, user ID and email address.
- Advertising account data: campaigns, ad sets, ads, creatives, budgets, spend, and performance insights.
- Business assets: Business Manager details, Pages, Instagram business accounts, pixels, datasets, catalogs and audiences the account owner manages.
- Store and marketing data from ecommerce tools a client connects, such as orders, products and campaign results, used for reporting.
We do not access private messages, friend lists or personal social media activity. We only request the permissions we need to deliver the service the account owner asked for.
Our use of data received from Meta follows the Meta Platform Terms. Our use of data received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.
4. How we use information
- To deliver our services: building, launching, managing and optimizing ad campaigns and creative for the account owner.
- To report results: dashboards, performance reports and profit tracking for the client who owns the data.
- To respond to applications, book calls, and communicate with you.
- To invoice, keep records, and meet legal obligations.
- To keep our systems secure and prevent misuse.
We do not sell personal information. We do not use data from connected platforms to build profiles of individuals, to target anyone with advertising outside the client's own account, or for any purpose the account owner has not authorized.
7. Text messages
If you give us your phone number, we may text you about your application or booked call. Message and data rates may apply. Reply STOP to opt out at any time.
We do not share mobile numbers or text messaging consent with third parties for their marketing purposes.
8. How long we keep it
We keep information only as long as we need it for the purpose it was collected, or as long as the law requires. Access tokens and data from connected platforms are deleted when the account owner disconnects our App, ends their engagement with us, or asks us to delete it.
9. Data deletion
You can ask us to delete your data at any time. There are two ways.
Remove our App's access
- Facebook / Meta: go to Settings & privacy, then Settings, then Apps and websites. Find our App and click Remove.
- Google: go to myaccount.google.com/permissions, select our App, and remove access.
Removing access stops us receiving any new data.
Delete data we already hold
Email orlando@elev8temedia.com with the subject "Data deletion request" and the name and email or account you connected. We will delete your data within 30 days and confirm by email. We may keep a record only where the law requires it, such as invoices.
10. Security
We use reasonable technical and organizational measures to protect information, including encrypted connections, restricted access to client accounts, and secure storage of access tokens. No system is perfectly secure, so we cannot guarantee absolute security.
11. Your rights
Depending on where you live, you may have the right to access, correct, delete or get a copy of your personal information, and to object to or limit how we use it. To make a request, contact us using the details below. We will not treat you differently for exercising these rights.
12. Children
Our services are for businesses. We do not knowingly collect information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.
13. Changes to this policy
We may update this policy from time to time. When we do, we will change the date at the top of this page. Material changes will be highlighted on this page.
14. Contact us
Elevate Media LLC
Email: orlando@elev8temedia.com
Website: elev8temedia.com